From delivery hubs to decision centres: India’s GCCs reshape the global enterprise

From delivery hubs to decision centres: India’s GCCs reshape the global enterprise

During the DevSparks 2026 event in Pune, executives from MetLife Global Capability Center and Allvue Systems shared insights on the evolving role of Global Capability Centers (GCCs) in India. These centers are transitioning from traditional delivery functions to becoming integral components in product development, platform management, and AI system implementation for global enterprises.

Key Insights from the Event

  • GCCs are now taking ownership of products and platforms.
  • There is a significant shift towards integrating advanced AI systems.
  • Collaboration between GCCs and global teams is becoming more strategic.

Why This Matters

The transformation of GCCs signifies a major shift in how companies leverage talent and technology. By moving beyond mere delivery roles, these centers are positioning themselves as innovation hubs that can drive competitive advantage on a global scale.

Future Directions

As GCCs continue to evolve, organizations must consider the following:

  • Investing in talent development to enhance capabilities in AI and product management.
  • Fostering a culture of innovation within GCCs to attract and retain top talent.
  • Building stronger partnerships with global teams to enhance collaborative efforts.

Conclusion

The discussions at DevSparks 2026 highlight a pivotal moment for India's GCCs. As they embrace new responsibilities and technologies, they are set to redefine their impact on global enterprises.

This editorial summary reflects Your Story and other public reporting on From delivery hubs to decision centres: India’s GCCs reshape the global enterprise.

Reviewed by WTGuru editorial team.